Optimise your SAP investment with the right support
SAP AMS MODELS
HexaTech Global recognizes three major models for support of SAP applications. Various factors need to be taken into consideration while choosing the right model – customer readiness, ROI, processes criticality and stability.
Managed SAP Support
Dedicated Consulting Team at customer’s (on-site) locations.
SLA based service Delivery Framework.
Delivery Assurance through Process Excellence.
Extended service window through contractual arrangement.
Services through shared pool of remote resources
No stringent SLAs for service delivery.
Fixed service window of 8X5 as per HTG calendar.
Capped efforts and engagement duration.
Support consultants delivered to meet peak workloads.
Specialized consultant with experience in support and end to end implementations.
Client has complete control over the support services.
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